Allen-Bradley Home
Drives Service & Support

General Resources
 

Drives Service & Support > Product Notices & Advisories > PowerFlex 700H and 700S Frame 9 Drives

Product Notice : Replacement Power Module Kits for PowerFlex 700H and 700S Frame 9 Drives

Reference: 2008-09-003
Date: September 2008
Knowledgebase Document: 55521

Product Identification

Product affected by this Product Notice includes any of the following Replacement Power Modules:

  • SK-H1-QOUT-D261, SK-H1-QOUT-D300, SK-H1-QOUT-E170 and SK-H1-QOUT-E208
    • The catalog number is clearly marked on the shipping crate.
    • These Replacement Power Modules are intended for use with PowerFlex 700H and 700S Frame 9 Drives
  • Rockwell Automation shipped the affected products between May 2004 and June 2008.

- Issue Description -

With the replacement power module kits listed above, the following potential product quality concern exists:

Some of these kits may have shipped without the proper software configuration.

  • In a PowerFlex 700H drive: if a power module, which has been shipped without the proper software configuration, is installed the drive exhibits the following fault on power up: F104 PwrBrd Chksum.
  • In a PowerFlex 700S drive: if a power module, which has been shipped without the proper software configuration, is installed the drive exhibits the following faults on power up: F74 HiHp PwrEE Error fault or F39 Power EE CRC Fault.

- Temporary Workarounds -

  • On a PowerFlex 700H drive, qualified Rockwell field engineering personnel can use a proprietary software package to load the configuration after the replacement module is installed.
  • On a PowerFlex 700S drive, an engineer can load the configuration, using HyperTerminal, after the replacement module is installed. The configuration file is available from Rockwell Automation Tech Support.


- Requested Customer Action -
We request that you take the following actions:

  • Contact your Rockwell Automation sales engineer or distributor to obtain tested and verified Replacement Power Modules.
  • Replacement Power Modules currently in your inventory should be sent to Rockwell Automation via your sales channel.

If you require any further technical assistance, you should contact Rockwell Automation Technical Support (262) 512- 8176 or your designated contract-specific Technical Support Number/email. Regional Technical Support Numbers have also been listed in Appendix A (page 4) of this Product Notice.

Rockwell Automation is committed to quality improvement. Issues such as this undergo a rigorous improvement process where a root-cause analysis and preventive / corrective actions are completed. This is to increase overall customer satisfaction and increased reliability. We welcome your feedback on our product safety notification process along with your experiences and suggestions for improvement. Please email us at productsafety@ra.rockwell.com.