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Drive EtherNet/IP Adapters - Maxim (20-COMM-E / 22-COMM-E / 1203-EN1)
Ref: CPAG 2004-09-002 Date: September 2004
The purpose of this Product Service Advisory (PSA) is to inform you of a potential component issue with 20-COMM-E, 22-COMM-E and 1203-EN1 EtherNet/IP adapters. This issue may cause Ethernet network communications issues ranging from occasional communication faults (typically F75 faults) to the inability to be seen by the network (adapter does not respond to Pings). This PSA describes the problem, identifies affected units, and outlines the corrective action.
Problem Description
A linear regulator on the Ethernet PCB’s did not meet the specifications. As a result, Ethernet network communications issues can occur, ranging from occasional communication faults (typically F75 faults) to the inability to be seen by the network (adapter does not respond to Pings).
Product Identification
Only products with the following manufacturing dates / date codes and specific deviation sticker applied to the printed circuit board (PCB) are affected.
| Affected Products | Description | Manufacturing Date / Date Code Range | Deviation Sticker |
| 20-COMM-E | PowerFlex 7-Class EtherNet/IP adapter | March 1, 2004 to July 12, 2004 | “DEV.# D000326” Present |
| 22-COMM-E | PowerFlex 4-Class EtherNet/IP adapter | “0904” (week 9, 2004) to “2704” (week 27, 2004) ( March 1, 2004 to July 12, 2004 ) |
“DEV.# D000326” Present |
| 1203-EN1 | EtherNet/IP to SCANport module | March 22, 2004 to August 12, 2004 | Not applicable |
See attached pdf document for images and more details
Click to download
Problem Correction
EtherNet/IP adapters produced outside the listed manufacturing date / date code ranges or without the deviation sticker have an unaffected linear regulator . Rockwell Automation inventories have been purged of the affected date codes and the GMS Hub has received a seed stock of units for replacements.
If you have units that are affected by this PSA, the only corrective action is to return them for warranty replacement per the directions outlined below.
Requested Customer Action
We are requesting that you to take the following actions:
- Read the PSA and perform the requested immediate action.
- Notify your local Allen-Bradley distributor or local sales office if you have a product that is covered by this product advisory and provide a list of the Catalog Numbers, quantities and date codes of the affected products.
- This is a Mandatory Type II Product Service Advisory. This classification requires that we request immediate action.
- To exchange affected units, please contact your local Allen-Bradley distributor or Rockwell Automation Sales office.
- Contact Drives Technical Support at (262) 512-8176 if you have any questions regarding this PSA.
We appreciate your immediate cooperation in this matter. If you have any questions, please contact us.