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Drives Service & Support > Product Advisories > Powerflex 700S, 700H
Product Advisories: PowerFlex 700S, PowerFlex 700H Frame 10, 11 and 12
Ref: CPAG 2006-01-002
The purpose of this Product Service Advisory is to inform you of a potential shock hazard that exists with the ASIC sheet metal cover and mounting screws on Frames 10, 11, and 12 PowerFlex 700S and 700H drives. This Service Advisory explains the issue and the steps being taken to rectify the situation. Due to the nature of this anomaly, this effort has been assigned a Type II Product Service Advisory.
Problem Description
The ASIC board sheet metal cover and its associated mounting screws are at Negative DC Bus Potential with power applied. Functional Issue The potential for electrical shock, injury, or death exists if someone comes in contact with the assembly without taking proper precautions.
Temporary Workarounds
None
Product Identification
Product affected by this Product Service Advisory includes all PowerFlex 700S and PowerFlex 700H Frame 10, 11 and 12 drives manufactured May 1, 2004 to October 15, 2005. Catalog numbers affected are:
| Frame 10 | Frame 11 | Frame 12 |
| 20DC385XXXXXXXXXXXXX | 20DC590XXXXXXXXXXXXX | 20DC820XXXXXXXXXXXXX |
| 20DC460XXXXXXXXXXXXX | 20DC650XXXXXXXXXXXXX | 20DC920XXXXXXXXXXXXX |
| 20DC500XXXXXXXXXXXXX | 20DC730XXXXXXXXXXXXX | 20DC1K0XXXXXXXXXXXXX |
| 20DD385XXXXXXXXXXXXX | 20DD590XXXXXXXXXXXXX | 20DD820XXXXXXXXXXXXX |
| 20DD460XXXXXXXXXXXXX | 20DD650XXXXXXXXXXXXX | 20DD920XXXXXXXXXXXXX |
| 20DD500XXXXXXXXXXXXX | 20DD730XXXXXXXXXXXXX | 20DD1K0XXXXXXXXXXXXX |
| 20DH385XXXXXXXXXXXXX | 20DH590XXXXXXXXXXXXX | 20DH820XXXXXXXXXXXXX |
| 20DH460XXXXXXXXXXXXX | 20DH650XXXXXXXXXXXXX | 20DH920XXXXXXXXXXXXX |
| 20DH500XXXXXXXXXXXXX | 20DH730XXXXXXXXXXXXX | 20DH1K0XXXXXXXXXXXXX |
| 20DJ385XXXXXXXXXXXXX | 20DJ590XXXXXXXXXXXXX | 20DJ820XXXXXXXXXXXXX |
| 20DJ460XXXXXXXXXXXXX | 20DJ650XXXXXXXXXXXXX | 20DJ920XXXXXXXXXXXXX |
| 20DJ500XXXXXXXXXXXXX | 20DJ730XXXXXXXXXXXXX | 20DJ1K0XXXXXXXXXXXXX |
| 20CC385XXXXXXXXXXXXX | 20CC590XXXXXXXXXXXXX | 20CC820XXXXXXXXXXXXX |
| 20CC460XXXXXXXXXXXXX | 20CC650XXXXXXXXXXXXX | 20CC920XXXXXXXXXXXXX |
| 20CC500XXXXXXXXXXXXX | 20CC730XXXXXXXXXXXXX | 20CC1K0XXXXXXXXXXXXX |
| 20CD385XXXXXXXXXXXXX | 20CD590XXXXXXXXXXXXX | 20CD820XXXXXXXXXXXXX |
| 20CD460XXXXXXXXXXXXX | 20CD650XXXXXXXXXXXXX | 20CD920XXXXXXXXXXXXX |
| 20CD500XXXXXXXXXXXXX | 20CD730XXXXXXXXXXXXX | 20CD1K0XXXXXXXXXXXXX |
| 20CH385XXXXXXXXXXXXX | 20CH590XXXXXXXXXXXXX | 20CH820XXXXXXXXXXXXX |
| 20CH460XXXXXXXXXXXXX | 20CH650XXXXXXXXXXXXX | 20CH920XXXXXXXXXXXXX |
| 20CH500XXXXXXXXXXXXX | 20CH730XXXXXXXXXXXXX | 20CH1K0XXXXXXXXXXXXX |
| 20CJ385XXXXXXXXXXXXX | 20CJ590XXXXXXXXXXXXX | 20CJ820XXXXXXXXXXXXX |
| 20CJ460XXXXXXXXXXXXX | 20CJ650XXXXXXXXXXXXX | 20CJ920XXXXXXXXXXXXX |
| 20CJ500XXXXXXXXXXXXX | 20CJ730XXXXXXXXXXXXX | 20CJ1K0XXXXXXXXXXXXX |
| 20DE261XXXXXXXXXXXXX | 20DE460XXXXXXXXXXXXX | |
| 20DE325XXXXXXXXXXXXX | 20DE502XXXXXXXXXXXXX | |
| 20DE385XXXXXXXXXXXXX | 20DE590XXXXXXXXXXXXX | |
| 20DE416XXXXXXXXXXXXX | 20DF460XXXXXXXXXXXXX | |
| 20DF261XXXXXXXXXXXXX | 20DF502XXXXXXXXXXXXX | |
| 20DF325XXXXXXXXXXXXX | 20DF590XXXXXXXXXXXXX | |
| 20DF385XXXXXXXXXXXXX | 20DK460XXXXXXXXXXXXX | |
| 20DF416XXXXXXXXXXXXX | 20DK502XXXXXXXXXXXXX | |
| 20DK261XXXXXXXXXXXXX | 20DK590XXXXXXXXXXXXX | |
| 20DK325XXXXXXXXXXXXX | 20DM460XXXXXXXXXXXXX | |
| 20DK385XXXXXXXXXXXXX | 20DM502XXXXXXXXXXXXX | |
| 20DK416XXXXXXXXXXXXX | 20DM590XXXXXXXXXXXXX | |
| 20DM261XXXXXXXXXXXXX | 20CE460XXXXXXXXXXXXX | |
| 20DM325XXXXXXXXXXXXX | 20CE502XXXXXXXXXXXXX | |
| 20DM385XXXXXXXXXXXXX | 20CE590XXXXXXXXXXXXX | |
| 20DM416XXXXXXXXXXXXX | 20CF460XXXXXXXXXXXXX | |
| 20CE261XXXXXXXXXXXXX | 20CF502XXXXXXXXXXXXX | |
| 20CE325XXXXXXXXXXXXX | 20CF590XXXXXXXXXXXXX | |
| 20CE385XXXXXXXXXXXXX | 20CK460XXXXXXXXXXXXX | |
| 20CE416XXXXXXXXXXXXX | 20CK502XXXXXXXXXXXXX | |
| 20CF261XXXXXXXXXXXXX | 20CK590XXXXXXXXXXXXX | |
| 20CF325XXXXXXXXXXXXX | 20CM460XXXXXXXXXXXXX | |
| 20CF385XXXXXXXXXXXXX | 20CM502XXXXXXXXXXXXX | |
| 20CF416XXXXXXXXXXXXX | 20CM590XXXXXXXXXXXXX | |
| 20CK261XXXXXXXXXXXXX | ||
| 20CK325XXXXXXXXXXXXX | ||
| 20CK385XXXXXXXXXXXXX | ||
| 20CK416XXXXXXXXXXXXX | ||
| 20CM261XXXXXXXXXXXXX | ||
| 20CM325XXXXXXXXXXXXX | ||
| 20CM385XXXXXXXXXXXXX |
* Replace X with the appropriate catalog entry info for a given drive.
Problem Correction
All assemblies must be retrofitted with the Danger Label Mounting Kit # SP-379810-A01. Frame 12 will require two kits.
- Each notified customer should take the following actions:
- Please read this Product Service Advisory and perform the required immediate action.
- Confirm that you have the affected products.
- Immediately contact your authorized Rockwell Automation Distributor or local Rockwell Automation Sales and Support office to place a no charge order for the appropriate type and quantity of kits, using the PSA # CPAG 2006-01-002 as reference.
- To install, follow the instructions included in the kit.