Drives Service & Support > Product Advisories >PowerFlex 700 AC Drive, Series B, Revision 4.003

Product Advisories: PowerFlex 700 AC Drive, Series B, Catalog Number "20BxxxxxxxxxxxCx" or "20BxxxxxxxxxxxDx", Firmware Revision 4.003
PSA: CPAG 2006-05-002

Issue Description
With the PowerFlex 700 AC Drive, catalog number “20BxxxxxxxxxxCx” or “20BxxxxxxxxxxxDx”, Series B, Firmware Revision 4.003, hereafter referred to as PowerFlex 700, the following functional issue exists:

Functional Issue – HIM Copycat issue

• It has been determined that a anomaly occurs when using the HIM copycat function to upload parameters from a drive with firmware v.4.003 and the parameter list includes multiple parameters that have changed from their default value. When the parameter list is then downloaded to a drive, there may be parameters that are reset to their default value. The number of changed parameters that cause the anomaly to occur varies depending on which parameters are changed and whether the parameters are consecutive or not. The parameters that are affected during the download also vary, again depending on which parameters have been changed.
• The anomaly can be avoided by using alternate means of downloading or setting drive parameters (such as Drive Executive or Drive Explorer). The anomaly can also be avoided by using a different version of drive firmware.
• If a HIM copycat function is performed with firmware version 4.003, any subsequent download of that parameter file may have parameters whose values are reset to default without the user’s knowledge.

Temporary Workarounds
The user may enter the parameters manually or use Drive Executive or Drive Explorer to set and download parameter files. THIS WORKAROUND IS TEMPORARY AND SHOULD ONLY BE USED UNTIL THE POWERFLEX 700 DRIVE CAN BE UPGRADED TO FIRMWARE VERSION 4.004 or greater.

Product Identification
Product affected by this Mandatory Product Service Advisory includes all PowerFlex AC Drive ratings with the following series and firmware revision:

• Catalog number “20BxxxxxxxxxxxCx” or “20BxxxxxxxxxxxDx”, Series B, Firmware Revision 4.003
  The Product can be identified by:
  • Rockwell Automation shipped the affected products from the factory between December 20, 2005 and April 15, 2006.
  • The firmware version number as well as the date of manufacture is printed on the drive's box as well as on the drive's data nameplate.

Issue Correction
The functional issue described above has been corrected in the following versions of the PowerFlex 700:

• Firmware Revision 4.004 or greater
  

Any PowerFlex 700 AC drive with firmware version 4.003 should be flash upgraded to firmware version 4.004 or greater or the unit should be exchanged. The firmware files may be downloaded from the Rockwell Automation Web Updates page at: http://www.ab.com/support/abdrives/webupdate/

Requested Customer Action
Each notified customer should take the following actions:

• Confirm that you have the affected products.
• Immediately contact your local Rockwell Automation Sales and Support office to determine the appropriate course of action. Together, you and the local office will determine the correction for
  your situation.

If you require any further technical assistance, contact Rockwell Automation Technical Support at (262) 512-8176 (or the Rockwell Automation Drives Technical Support website), or your local Rockwell Automation Sales and Support office.