Drives Service & Support > DriveTools™ SP

Please e-mail your questions to: support@drives.ra.rockwell.com
In addition, with your unique serial number, one-year free product support is available by:

• Fax: 262-512-2222
• Phone: 262-512-8176

Information you must provide when requesting help:

• Unique serial number, when requesting product support
• DriveTools SP Version Number (located by selecting About DriveTools SP from the Help menu)
• Windows operating system (such as Windows 2000, Windows 98, Windows NT) and service packs installed
• Description of problem
• Revision levels and catalog numbers of drives and drive adapters used
• The network and/or baud rate being used
• Node numbers of the devices