Drives Service & Support

Obsolete Product Techncial Support

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Rockwell Automation is committed to maintaining and supporting your drives and drives systems. Included in this commitment is support for products that are no longer manufactured. Our Technical Support Center is staffed with knowledgeable and experienced specialists who have the expertise, equipment and documentation to answer your product questions accurately and efficiently. To help minimize the expense of production down time, our call system provides technical assistance weekdays from 7:00 a.m. to 6:00 p.m. CST.

Obsolete and Discontinued Product Support

The following products require an annual contract or per incident charge:

1313	1341	1374
1318	1350	1375
1330	1351	1376
1331	1352 (all series)	1379
1332	1362	1381
1334	1371	1396
1335	1372	1340
	1373

The following products do not require a contract and are openly supported:

1300	1386	8510
1326	1387	1361
1327	1389	1370
1333	1390	1396
1361	1392	ITS
1370	Drive Manager	DriveTools16

Support Options

All Active and Inactive products receive phone support at no charge. All Obsolete and some Discontinued products have phone support available in two packages: an annual site contract and a single incident charge. Refer to Drive Product Life Stages for product life descriptions.

An annual site contract entitles you to an unlimited number of calls over a twelve-month period for a single product line at one location.This is the best option for customers who have a large number of mature products or need to make changes to existing configurations.

Single incident support is available to assist in resolving a specific problem. At the time of the initial phone call to technical support, a case number is assigned. This case will remain open until the particular incident or problem is resolved even if multiple phone calls are involved. Both options can be purchased with a credit card or a company Purchase Order.

All calls for part number cross-reference or for assistance in upgrading to a current product are at no charge.

For More Information

For additional information on Drives and Drive Systems phone support, call 262-512-8176, contact your local Rockwell Automation sales office or authorized distributor, or here on the web under the FAQ section.

Obsolete Product Telephone Support Pricing Information